Shipping

Last update: 02.09.2024

1. Shipping methods

The delivery of products purchased on "Buy Emilia Gourmet" is via express courier to ensure a quick and safe delivery of orders. Our priority is to ensure that the products arrive in the best conditions, respecting the current regulations on the conservation of food products.

2. Shipping days

To ensure the freshness and correct conservation of the products, shipments are made exclusively on the following days:

• Monday
• Tuesday
• Wednesday

Orders confirmed between Thursday and Sunday are processed and shipped on Monday of the following week. This prevents products from being left in storage over the weekend, thus ensuring the quality of the items delivered.

3. Delivery times

Delivery times vary depending on the destination:

• Italy: Delivery generally takes place within 2 working days from the date of shipment.
• Europe: Delivery generally takes place within 3 working days from the date of dispatch.

The times indicated are approximate and may vary depending on the destination location and any delays by the courier.

4. Shipping costs

Shipping costs vary depending on the total amount of the order and the destination:

• Shipping to Italy:

  • Free for orders of €89 or more.
  • For orders under €89, shipping costs will be calculated at checkout.
    
    

• Shipping to Europe:

  • Free for orders of €189 or more.
  • For orders under €189, shipping costs will be calculated at checkout.

5. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment directly on the courier's website.

6. Destinations served

Currently, we ship throughout Italy and to the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden . If your country is not listed, please contact us to check the possibility of a custom shipment.

7. Delivery problems

In case of delivery problems (delay, damaged package, missing product), please contact us within 24 hours of receiving the package by sending an email to info@buyemiliagourmet.com. We will try to solve the problem as quickly as possible.

8. Changes to Shipping Policy

We reserve the right to change this Shipping Policy at any time. Changes will be posted on this page and, where appropriate, we will notify you by email or other means of communication.